Case Studies

Real-World Systems. Measurable Business Impact.

From retail and industrial operations to global SaaS platforms — these case studies show how complex systems were transformed into reliable, scalable solutions.

Hero Case Studies

Flagship transformations.

Large-scale, multi-vendor programs delivered with measurable operational impact.

Fuel & POS Integration · ExxonMobil Partnership

Reducing Fuel Loss by 95% Through Real-Time Forecourt Integration

Multi-site fuel retail operation with disconnected forecourt systems, POS, and financial reconciliation processes.

95%
fuel shrinkage reduction

Problem

  • Fuel shrinkage due to lack of real-time reconciliation
  • Manual and delayed transaction validation
  • Limited operational visibility

Solution

  • Designed real-time integration between forecourt controllers and POS systems
  • Enabled automated dispenser-to-POS transaction mapping
  • Coordinated multi-vendor ecosystem (AU POS vendors, NZ hardware, ExxonMobil stakeholders)
  • Implemented audit controls and fail-safe transaction handling

Results

  • 95% reduction in fuel shrinkage
  • Improved financial reconciliation accuracy
  • Increased customer throughput via self-pump enablement
  • Strengthened compliance and operational control

IoT Hotel Platform · Noetic

Frictionless Check-In with IoT Smart Lock Integration Across 3,000+ Rooms

Hospitality platform requiring seamless guest experience across mobile, cloud, and physical infrastructure.

3,000+
rooms enabled

Problem

  • Manual or fragmented check-in processes
  • Disconnected booking, access, and operational systems
  • High integration complexity across hardware and software

Solution

  • Integrated mobile apps, cloud backend, and ASSA ABLOY smart locks
  • Designed secure digital key lifecycle (issuance → validation → expiry → revocation)
  • Coordinated backend, mobile, analytics, and hardware vendors
  • Implemented structured release and deployment governance

Results

  • Seamless guest check-in with no physical key dependency
  • Improved operational efficiency across hotel properties
  • Stable, scalable IoT-enabled platform across 3,000+ rooms

Forecourt + Retail Systems · Tappoo Group

Scaling Integrated Retail Systems Across Multi-Site Operations

Diversified retail group operating across multiple formats (fuel, retail, distribution).

Multi-site
rollout governance

Problem

  • Fragmented systems across POS, ERP, and operational platforms
  • Inconsistent data and transaction flows
  • Complex multi-site coordination

Solution

  • Led integration of POS, ERP, and forecourt systems
  • Standardized transaction flows and system interactions
  • Coordinated cross-functional teams and vendors
  • Delivered structured rollout and operational governance

Results

  • Improved transaction reliability and system stability
  • Consistent data across retail operations
  • Reduced operational disruptions across sites
Supporting Case Studies

More delivery highlights.

A selection of additional programs spanning eCommerce, ERP, loyalty and global SaaS.

eCommerce Platform Delivery · Tappoo

Launching an Integrated eCommerce Platform for Omnichannel Retail

Retail operations lacked a unified online channel integrated with core systems.

Solution

  • Delivered B2C eCommerce platform
  • Integrated with POS, inventory, pricing, and financial systems
  • Enabled end-to-end digital order flow

Results

  • Established omnichannel retail capability
  • Improved customer reach and sales channels
  • Consistent pricing and inventory visibility

POS Standardization

Unifying POS Systems Across Diverse Retail Formats

Different store types (duty free, boutique, fuel, FMCG) used inconsistent POS configurations.

Solution

  • Standardized POS operations across formats
  • Integrated with ERP and loyalty systems
  • Defined consistent data and transaction models

Results

  • Simplified operations and training
  • Improved reporting consistency
  • Reduced system fragmentation

Loyalty Platform Transformation

Modernizing Loyalty Systems by Replacing Legacy Technology

Legacy loyalty systems limited scalability, integration, and customer engagement.

Solution

  • Delivered modern loyalty platform integrated with POS and digital channels
  • Enabled real-time earn/burn, promotions, and customer tracking
  • Integrated with financial and reporting systems

Results

  • Improved customer engagement and retention tracking
  • Real-time visibility into loyalty performance
  • Scalable platform for future growth

ERP Optimization & BI · Anverally

Improving ERP Efficiency and Visibility Through Process Reengineering

Manual workflows and limited reporting reduced operational visibility and efficiency.

Solution

  • Reengineered ERP workflows (SAP Business One) using process modeling
  • Integrated operational systems
  • Delivered dashboards using Power BI and SAP Lumira

Results

  • Improved inventory accuracy and traceability
  • Reduced manual intervention
  • Enhanced decision-making through real-time dashboards

Global SaaS Loyalty Platform · Kognitiv

Delivering Enterprise SaaS Platforms for Global B2B Loyalty Programs

Cloud-based loyalty and commerce platform serving 50M+ users globally.

Solution

  • Managed cross-functional delivery (engineering, QA, DevOps)
  • Implemented structured governance (Jira roadmaps, RACI, quality gates)
  • Improved requirement clarity and stakeholder alignment

Results

  • Increased delivery predictability
  • Improved cross-team visibility
  • Supported enterprise clients and B2B partnerships globally
50M+users served globally

Ready to Grow Smarter?

Book your free consultation and discover where automation can unlock profit and capacity.